Flower FAQ's

Where do you source your flowers?
Wherever physically possible, we source our flowers from local growers. We believe in selling only seasonal products, which means both growers and the environment benefit. This can mean that sometimes we won’t have certain flowers in stock, but we will clearly communicate this when necessary. 

How long will my flowers last?
Flower type, weather conditions, delivery drop-off location and the way you care for the flowers, all play a part in longevity. With proper care however, your flowers should last between 5 and 14 days. For best results, trim the stems when you receive them, add them to water, change the water every second day, and keep the bouquet away from direct sunlight.

What’s the best way to look after my flowers?
When the flowers arrive, unwrap them and snip a cm from the bottom of the stem on an angle..

1. Half fill a vase and add in the flower food you got in your delivery.
2. Place the bouquet in the vase and keep them out of direct sunlight if possible.
3. Remove any leaves that may be soaking in the water.
4. Replace the water every few days to keep them fresh!

Where do you source your other gift products?
We have wonderful relationships with many talented creators and small businesses in Australia. We build partnerships with these companies to offer the best quality hand picked gifts we know you will love. 

I want to write a custom message. Can I do that?
When choosing a greeting card for your gift, you can choose from one of our lovely pre-written messages. You can then enter a ‘to’ name and a ‘from’ name, which we will handwrite onto the greeting card you’ve chosen. 

We always appreciate feedback, so if a custom message feature is something you’d love to see, please let us know via email or the Live Chat. That way we can make sure we know how popular this feature is.

Will the flowers I buy look exactly like the photo on the website?
They will certainly be similar, but they likely won’t be exactly the same. This is due to many factors, including seasonality and stock availability. We strive to be as sustainable as possible, and this sometimes means sourcing alternatives to what is shown in the photographs. Rest assured, your flowers are going to be gorgeous, and you’ll likely enjoy them more than expected!

You promote sustainability, what do you do to live-up to that claim?
We believe that sustainability is about buying local - we avoid international products unless absolutely necessary.

We research suppliers with credentials that align with these standards, and operating a business that produces minimal waste—by delivering ‘next day and future dates’, we have very little waste because we buy stock according to actual orders. ‘Sameday’ delivery (although convenient) means stock must be bought in the ‘hope’ that it will be sold. Often it isn’t though, and becomes a waste product. This is a huge part of the floral industry and one that can have a huge impact on the environment.